FAQS
1-Can i return or exchange my order?
you can return or exchange your order in7days of receiving your order Items must be unused, unwashed & with tags attached
Sale items can be exchanged only (size or color). Order number Reason (return / exchange), Photo of the product with tag to return or exc just👉🏼click here or DMus
2-How can i contact you?
if you want to contact us just👉🏼click hereorDMus
3-The item/size I want is out of stock, when will it restock?
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. While certain products are very exclusive and only released once, most of our items are restocked regularly and it usuly takes10-14 daysTo be notified when a product is restocked:
- Select the item and size that you want
- Click the 'NOTIFY WHEN BACK IN STOCK' tab
- Input your email
- As soon as the item is restocked online, you will receive an email message
4-Why you choose us?
Our products are manufactured locally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value and we almost have the best service after sale and quality
5-What payment methods do you accept?
Unfortunately, we only offer cash on delivery for now.
6-When will my order arrive?
We will work quickly to ship your order as soon as possible Once your order has shipped, you will receive an email with further information Delivery times vary depending on your location but it take 2-4 days
7-What citys do you ship to?
we shipping all over egypt
8-Can I open the package and try on items upon delivery?
definitely you can However, you can exchange or return items here [return & exchange form] After Receiving.(Shipping Fees Included of you used the form).
9-My order did not arrive
This will never happen, but if you experience this problem, just click here or DM us.
10-How should I wash the products?
- Use Cold Water
- Turn Inside Out
- Mild Detergent Only
- Air Dry Or tumble dry on low heat.
- Iron Inside out
11-How do I return an item?
to return or exchange your order just👉🏼 [click here] or DM us
12-What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
13-How long does it take to return an item?
it takes like shipping 2-4 days depending on the governorate.
14-How do I get my refund?
Refunds are issued via bank transfer or mobile wallet only.
You can retrieve your order by clicking [here] or DM us
Once your return is picked up, we’ll process your refund and we will send it to you